IT Service Desk Customer Service Fundamentals

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Movie 2017-08-18 2.09GB 0 0 1 year ago
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Service  Desk  Customer  Service  Fundamentals  
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Files
  1. 518163_05_01 - Next steps.en.srt 2.14KB
  2. 518163_00_01 - Welcome.en.srt 2.42KB
  3. 518163_00_03 - What makes service desk customer service unique_.en.srt 2.49KB
  4. 518163_00_02 - How to get the most value out of this course.en.srt 2.57KB
  5. 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.en.srt 3.23KB
  6. 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.en.srt 3.35KB
  7. 518163_01_04 - Contact investigation and diagnosis_ Probing questions.en.srt 3.50KB
  8. 518163_02_01 - Placing a contact on hold.en.srt 3.77KB
  9. 518163_02_04 - Escalation procedures_ Why.en.srt 4.20KB
  10. 518163_01_07 - Contact closure.en.srt 4.50KB
  11. 518163_03_08 - Refining our message.en.srt 4.56KB
  12. 518163_03_05 - Building rapport through writing_ Tone.en.srt 4.59KB
  13. 518163_04_03 - How to say no without saying no.en.srt 4.69KB
  14. 518163_02_06 - Transfer procedures.en.srt 6.06KB
  15. 518163_03_06 - Building rapport through writing_ Words.en.srt 6.17KB
  16. 518163_04_05 - Customer behavior profiles_ Impassioned.en.srt 6.25KB
  17. 518163_03_01 - The value of building rapport with customers.en.srt 6.69KB
  18. 518163_04_08 - Customer behavior profiles_ Timid.en.srt 6.74KB
  19. 518163_04_04 - How to say no_ the steps.en.srt 6.80KB
  20. 518163_04_06 - Customer behavior profiles_ Combative.en.srt 6.83KB
  21. 518163_01_06 - Contact resolution.en.srt 7.00KB
  22. 518163_02_02 - Hold_ The DATE process.en.srt 7.05KB
  23. 518163_04_01 - Recovering unsatisfied customers.en.srt 7.27KB
  24. 518163_01_01 - Contact greeting and validation.en.srt 7.32KB
  25. 518163_02_03 - When to use mute.en.srt 7.35KB
  26. 518163_03_07 - Building rapport face-to-face.en.srt 7.40KB
  27. 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.en.srt 7.41KB
  28. 518163_04_07 - Customer behavior profiles_ Chatty.en.srt 7.46KB
  29. 518163_03_03 - Building rapport over the phone, part 2.en.srt 7.69KB
  30. 518163_03_04 - Building rapport through writing_ Style.en.srt 7.99KB
  31. 518163_03_09 - How to effectively manage conflict.en.srt 8.47KB
  32. 518163_04_02 - Learning how to redirect customers.en.srt 8.47KB
  33. 518163_03_02 - Building rapport over the phone, part 1.en.srt 8.49KB
  34. 518163_02_05 - Escalation procedures_ How.en.srt 8.54KB
  35. 518163_05_01 - Next steps.mp4 21.38MB
  36. 518163_00_01 - Welcome.mp4 26.77MB
  37. 518163_00_02 - How to get the most value out of this course.mp4 27.38MB
  38. 518163_00_03 - What makes service desk customer service unique_.mp4 29.09MB
  39. 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4 34.12MB
  40. 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4 34.36MB
  41. 518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4 40.28MB
  42. 518163_04_03 - How to say no without saying no.mp4 41.68MB
  43. 518163_02_01 - Placing a contact on hold.mp4 44.84MB
  44. 518163_02_04 - Escalation procedures_ Why.mp4 47.41MB
  45. 518163_01_07 - Contact closure.mp4 49.88MB
  46. 518163_03_05 - Building rapport through writing_ Tone.mp4 53.60MB
  47. 518163_03_08 - Refining our message.mp4 58.55MB
  48. 518163_04_05 - Customer behavior profiles_ Impassioned.mp4 64.77MB
  49. 518163_04_07 - Customer behavior profiles_ Chatty.mp4 65.52MB
  50. 518163_04_06 - Customer behavior profiles_ Combative.mp4 66.90MB
  51. 518163_02_06 - Transfer procedures.mp4 68.12MB
  52. 518163_03_06 - Building rapport through writing_ Words.mp4 68.12MB
  53. 518163_04_04 - How to say no_ the steps.mp4 68.47MB
  54. 518163_04_08 - Customer behavior profiles_ Timid.mp4 71.05MB
  55. 518163_04_01 - Recovering unsatisfied customers.mp4 71.44MB
  56. 518163_01_01 - Contact greeting and validation.mp4 71.84MB
  57. 518163_04_02 - Learning how to redirect customers.mp4 72.52MB
  58. 518163_03_01 - The value of building rapport with customers.mp4 74.28MB
  59. 518163_01_06 - Contact resolution.mp4 76.17MB
  60. 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4 77.32MB
  61. 518163_02_02 - Hold_ The DATE process.mp4 78.42MB
  62. 518163_02_03 - When to use mute.mp4 80.74MB
  63. 518163_03_07 - Building rapport face-to-face.mp4 88.96MB
  64. 518163_03_02 - Building rapport over the phone, part 1.mp4 90.62MB
  65. 518163_03_03 - Building rapport over the phone, part 2.mp4 90.82MB
  66. 518163_03_04 - Building rapport through writing_ Style.mp4 93.49MB
  67. 518163_03_09 - How to effectively manage conflict.mp4 94.81MB
  68. 518163_02_05 - Escalation procedures_ How.mp4 96.88MB