[ CourseWikia.com ] Delivering Excellence

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Files
  1. Get Bonus Downloads Here.url 181B
  2. ~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4 105.57MB
  3. ~Get Your Files Here !/10 - Project Economics/12 - Project Econommics Introduction.mp4 97.34MB
  4. ~Get Your Files Here !/10 - Project Economics/13 - Project Economics 2.mp4 149.24MB
  5. ~Get Your Files Here !/10 - Project Economics/14 - Project Economics 3.mp4 165.24MB
  6. ~Get Your Files Here !/10 - Project Economics/15 - Project Economics 4.mp4 43.61MB
  7. ~Get Your Files Here !/10 - Project Economics/15 - What is Project Economics.html 33B
  8. ~Get Your Files Here !/10 - Project Economics/16 - Benefits of cost management.html 34B
  9. ~Get Your Files Here !/10 - Project Economics/16 - Project Economics 5.mp4 74.81MB
  10. ~Get Your Files Here !/10 - Project Economics/17 - Billing Invoicing and Realisation.mp4 40.08MB
  11. ~Get Your Files Here !/10 - Project Economics/17 - What is cost management of a project.html 44B
  12. ~Get Your Files Here !/10 - Project Economics/18 - Components of project cost.html 33B
  13. ~Get Your Files Here !/10 - Project Economics/18 - Incentives and Penalties.mp4 29.08MB
  14. ~Get Your Files Here !/10 - Project Economics/19 - Closing Lesson.mp4 85.21MB
  15. ~Get Your Files Here !/10 - Project Economics/19 - Techniques for project estimation.html 40B
  16. ~Get Your Files Here !/10 - Project Economics/20 - Cost Benefit Analysis.html 28B
  17. ~Get Your Files Here !/10 - Project Economics/21 - Objective of CBA.html 23B
  18. ~Get Your Files Here !/10 - Project Economics/22 - Difference between CBA and profitability.html 47B
  19. ~Get Your Files Here !/10 - Project Economics/23 - Key parameters for profitability calculations.html 52B
  20. ~Get Your Files Here !/10 - Project Economics/24 - Order of activities in billing.html 37B
  21. ~Get Your Files Here !/10 - Project Economics/25 - Revenue and Expense.html 26B
  22. ~Get Your Files Here !/10 - Project Economics/26 - Incentives and Penalties.html 31B
  23. ~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/20 - Efficient Service Delivery Approach Methodology and Its Key Components.mp4 49.67MB
  24. ~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/27 - Efficient Service Delivery Approach Methodology.html 63B
  25. ~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/28 - Efficient service delivery approach and methodology.html 58B
  26. ~Get Your Files Here !/12 - Understanding the Customers/21 - Understanding the Customers 1.mp4 66.99MB
  27. ~Get Your Files Here !/12 - Understanding the Customers/22 - Understamding the Customers 2.mp4 78.83MB
  28. ~Get Your Files Here !/12 - Understanding the Customers/29 - Customer Needs Expectations.html 40B
  29. ~Get Your Files Here !/12 - Understanding the Customers/30 - Customer Persona.html 23B
  30. ~Get Your Files Here !/13 - Service Delivery Framework/23 - Service Delivery Framework.mp4 73.11MB
  31. ~Get Your Files Here !/13 - Service Delivery Framework/31 - Service Delivery Framework.html 33B
  32. ~Get Your Files Here !/13 - Service Delivery Framework/32 - Service Delivery Framework2.html 34B
  33. ~Get Your Files Here !/14 - Agile Service Delivery/24 - Agile Service Delivery.mp4 111.05MB
  34. ~Get Your Files Here !/14 - Agile Service Delivery/33 - Agile Service Delivery Methodology.html 41B
  35. ~Get Your Files Here !/14 - Agile Service Delivery/34 - Features of Agile Service Delivery Methodology.html 53B
  36. ~Get Your Files Here !/15 - Service Quality Management/25 - Service Quality Management.mp4 50.68MB
  37. ~Get Your Files Here !/15 - Service Quality Management/35 - Benefits of SQM.html 22B
  38. ~Get Your Files Here !/15 - Service Quality Management/36 - SQM Metrics.html 18B
  39. ~Get Your Files Here !/16 - Service Level Agreements/26 - SLAs.mp4 59.69MB
  40. ~Get Your Files Here !/16 - Service Level Agreements/37 - SLAs.html 11B
  41. ~Get Your Files Here !/17 - Technology Automation in Service Delivery/27 - Automation Technology in Service Delivery Benefits and Examples.mp4 88.59MB
  42. ~Get Your Files Here !/17 - Technology Automation in Service Delivery/38 - Benefits of technology and automation.html 44B
  43. ~Get Your Files Here !/17 - Technology Automation in Service Delivery/39 - Good practices in using technology and automation.html 56B
  44. ~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/28 - Innovation and Continual Improvement in Service Delivery enefits and Key Elemen.mp4 94.58MB
  45. ~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/40 - Benefits of innovation and continual improvement.html 55B
  46. ~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/41 - Key elements of innovation and continual improvement.html 59B
  47. ~Get Your Files Here !/19 - Managing Change and Scope Creeps/29 - Why Changes and Scope Creeps happen in Projects What is a Change Management Proc.mp4 92.69MB
  48. ~Get Your Files Here !/19 - Managing Change and Scope Creeps/42 - What can cause scope creep.html 33B
  49. ~Get Your Files Here !/19 - Managing Change and Scope Creeps/43 - Change management process.html 32B
  50. ~Get Your Files Here !/2 - Mega Transformation Deals1/1 - What is Transformation.html 44B
  51. ~Get Your Files Here !/2 - Mega Transformation Deals1/2 - Mega Transformation Deals.mp4 56.70MB
  52. ~Get Your Files Here !/2 - Mega Transformation Deals1/2 - Risks in Mega Transformation Deals.html 55B
  53. ~Get Your Files Here !/20 - Delivering Excellence/30 - Delivering Excellence.mp4 97.84MB
  54. ~Get Your Files Here !/20 - Delivering Excellence/44 - Benefits of Delivering Excellence for business.html 40B
  55. ~Get Your Files Here !/20 - Delivering Excellence/45 - Benefits of Delivering Excellence for customers.html 54B
  56. ~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/31 - Delivering Excellence and Design Thinking 1.mp4 73.96MB
  57. ~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/32 - Delivering Excellence and Design Thinking 2.mp4 72.12MB
  58. ~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/46 - Features of Design Thinking.html 34B
  59. ~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/47 - Benefits of Delivering Excellence and Design Thinking.html 60B
  60. ~Get Your Files Here !/22 - Innovation Creativity/33 - Innovation Creativity 1.mp4 51.97MB
  61. ~Get Your Files Here !/22 - Innovation Creativity/34 - Innovation Creativity 2.mp4 55.89MB
  62. ~Get Your Files Here !/22 - Innovation Creativity/48 - Enablers for Innovation.html 30B
  63. ~Get Your Files Here !/22 - Innovation Creativity/49 - Promoting innovation creativity.html 44B
  64. ~Get Your Files Here !/23 - Building a culture of excellence/35 - Building a culture of excellence 1.mp4 70.30MB
  65. ~Get Your Files Here !/23 - Building a culture of excellence/36 - Building a Culture of Excellence 2.mp4 17.77MB
  66. ~Get Your Files Here !/23 - Building a culture of excellence/50 - Define culture of excellence.html 35B
  67. ~Get Your Files Here !/23 - Building a culture of excellence/51 - Role of leadership in culture of excellence.html 50B
  68. ~Get Your Files Here !/24 - Effective Communication/37 - Effective Communication 1.mp4 48.55MB
  69. ~Get Your Files Here !/24 - Effective Communication/38 - Effective Communication 2.mp4 75.84MB
  70. ~Get Your Files Here !/24 - Effective Communication/52 - Techniques for effective communication.html 45B
  71. ~Get Your Files Here !/24 - Effective Communication/53 - Effective communication cycle.html 36B
  72. ~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/39 - Managing Customer Complaints and Feedback 1.mp4 71.21MB
  73. ~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/40 - Managing Customer Complaints and Feedback 2.mp4 71.63MB
  74. ~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/54 - What is a customer complaint.html 35B
  75. ~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/55 - Objective of managing customer complaints and feedback.html 61B
  76. ~Get Your Files Here !/26 - Advanced Client Interactions/41 - Advanced Client Interactions 1.mp4 142.45MB
  77. ~Get Your Files Here !/26 - Advanced Client Interactions/42 - Advanced Client Interactions 2.mp4 40.03MB
  78. ~Get Your Files Here !/26 - Advanced Client Interactions/43 - Advanced Client Interactions 3.mp4 36.16MB
  79. ~Get Your Files Here !/26 - Advanced Client Interactions/56 - Skills for advanced client interactions.html 46B
  80. ~Get Your Files Here !/26 - Advanced Client Interactions/57 - Gains of managing advanced client interactions well.html 58B
  81. ~Get Your Files Here !/26 - Advanced Client Interactions/58 - Communication style for advanced client interactions.html 59B
  82. ~Get Your Files Here !/26 - Advanced Client Interactions/59 - Root cause of difficult situations.html 41B
  83. ~Get Your Files Here !/26 - Advanced Client Interactions/60 - Rules for difficult conversations with clients.html 53B
  84. ~Get Your Files Here !/26 - Advanced Client Interactions/61 - Techniques for difficult client conversations.html 52B
  85. ~Get Your Files Here !/27 - SMART goals and targets/44 - SMART Goals.mp4 99.49MB
  86. ~Get Your Files Here !/27 - SMART goals and targets/62 - SMARTGoals.html 17B
  87. ~Get Your Files Here !/28 - The Last Lesson/45 - Last Lesson.mp4 93.07MB
  88. ~Get Your Files Here !/29 - Assessment/1 - Delivering Excellence Course Assessment.html 511B
  89. ~Get Your Files Here !/3 - Mega Transformation Deals2/3 - 5.An-Acquisition-Case-Study.pdf 1.92MB
  90. ~Get Your Files Here !/3 - Mega Transformation Deals2/3 - Mega Transformation Deals2.mp4 89.63MB
  91. ~Get Your Files Here !/3 - Mega Transformation Deals2/3 - Steps in a Mega Transformation Deal.html 42B
  92. ~Get Your Files Here !/4 - Mega Transformation Deals3/4 - Actors in a Mega Transformation Deal.html 43B
  93. ~Get Your Files Here !/4 - Mega Transformation Deals3/4 - Mega Transformation Deals3.mp4 87.98MB
  94. ~Get Your Files Here !/5 - Project Management Lifecycle/5 - Project Management Lifecycle.html 35B
  95. ~Get Your Files Here !/5 - Project Management Lifecycle/5 - Project Management Lifecycle.mp4 139.26MB
  96. ~Get Your Files Here !/6 - Tasks in Project Management/6 - Tasks in Project Management.html 34B
  97. ~Get Your Files Here !/6 - Tasks in Project Management/6 - Tasks in Project Management.mp4 45.53MB
  98. ~Get Your Files Here !/7 - Stakeholder Management/7 - StakeholderManagement.mp4 167.68MB
  99. ~Get Your Files Here !/7 - Stakeholder Management/7 - Stakeholders.html 19B
  100. ~Get Your Files Here !/7 - Stakeholder Management/8 - Stakeholder Management.html 29B
  101. ~Get Your Files Here !/8 - Risk Management/10 - Basis of Risk Management.html 31B
  102. ~Get Your Files Here !/8 - Risk Management/10 - Risk Management 3.mp4 104.35MB
  103. ~Get Your Files Here !/8 - Risk Management/11 - Major steps in Risk Management.html 37B
  104. ~Get Your Files Here !/8 - Risk Management/12 - Possible Strategies for Risk Management.html 46B
  105. ~Get Your Files Here !/8 - Risk Management/8 - Risk Management 1.mp4 103.91MB
  106. ~Get Your Files Here !/8 - Risk Management/9 - Risk Management 2.mp4 40.85MB
  107. ~Get Your Files Here !/8 - Risk Management/9 - Standard for Risk Management.html 35B
  108. ~Get Your Files Here !/9 - Project Program Status Reporting/11 - Project Program Status Reporting.mp4 110.01MB
  109. ~Get Your Files Here !/9 - Project Program Status Reporting/13 - Importance of Project Status Report.html 42B
  110. ~Get Your Files Here !/9 - Project Program Status Reporting/14 - Good practices about Project Status Report.html 49B
  111. ~Get Your Files Here !/Bonus Resources.txt 386B